Rückgaben
Returns
Click here to access the Returns Portal
If your Flybaby product does not meet your expectations, you can return it in its original condition within the 30-day return period we provide, starting from the date you receive the product.
Once your return has been processed, we will refund the amount using the same payment method you used to complete your purchase.
Please note that direct exchanges are unfortunately not possible.
Returns from Germany:
If you use our Returns Portal, we will provide you with a return label from a shipping provider of our choice. The cost for this service is €6.00 per return, which will be deducted from your refund amount.
Here’s how to use our Returns Portal:
- Start your return by clicking the button above or here. You will be redirected to our Returns Portal. Please complete the form in full. You can find your order number on your invoice or in the shipping confirmation email.
- You will receive the return label via email and as a QR code. Please send items back in their original packaging whenever possible. If the original packaging is unavailable, you will need to provide a suitable replacement.
- Finally, attach the return label visibly to your package and drop it off at the respective shipping service provider. Alternatively, you can present the QR code at a postal or parcel drop-off location.
Returns from all other EU countries:
For returns from other EU countries, you will need to arrange the return shipment yourself and bear the shipping costs. Start your return by clicking the button above or here to access our Returns Portal. Please complete the form in full. You can find your order number on your invoice or in the shipping confirmation email.
Returns from Switzerland and Liechtenstein:
For orders from Switzerland or Liechtenstein, please send your return at your own expense to the following address:
Flybaby GmbH
c/o ME Swiss Logistics
Gewerbehaus N16
Konstanzerstraße 60
8274 Tägerwilen
Returns from the United Kingdom:
We accept returns from the United Kingdom only if they are customs-cleared and shipped via UPS or FedEx.
Choose self-shipping with the shipping provider and follow the instructions provided on the return label.
COMPLAINTS
If you notice a defect in your product that is not due to wear and tear or your own fault, please contact our support team.
Upload 1–2 images clearly showing the issue. Your complaint will be processed within the next 48 hours (on business days), and we will get back to you.