Frequently asked questions
Thank you for your interest in Flybaby! We have collected the most frequently asked questions that we receive and hope to be able to help you quickly. If your question is not listed, please send an e-Mail to our support team.
Handling
Yes, the Flybaby Baby Carrier has been developed with careful consideration of safety and tested to the highest standards (DIN CEN/TR 16512:2018-08 und EN 13209-2:2016). However, it is always important to follow the safety instructions to ensure safe use.
The Flybaby baby carrier is suitable for babies from newborns up to a weight of approx. 15kg (33lbs). The middle section (between the legs) is infinitely adjustable, so that the baby’s hip-healthy position is guaranteed up to a size 86.
Yes, the Flybaby baby carrier is designed to be adjustable and suitable for both parents, grandparents or caretakers. The shoulder straps and hip belt can be easily adjusted to fit different body sizes and shapes.
Yes, you can cross the straps on the chest and wear them on your back – but we advise against this in the first 6 months. Only when children are a little older can babies be carried on the back without risk. When the child is a little older, the baby carrier can also be used like a rucksack.
Yes, theoretically it's possible to carry your child facing forward even though we do not recommend it. This position can strain your baby's spine and hips and exposes it to a lot more stimuli which can lead to overwhelm. A good alternative would be to carry your baby on your back which we only recommend from the age of 6 months onward.
The hip belt of the Flybaby baby carrier can be flexibly and continuously adjusted between lengths of 66 and 127cm.
Absolutely! The Flybaby Baby Carrier is designed to be versatile and can be used for various activities, including outdoor adventures. It offers a safe and comfortable way to carry your baby while keeping your hands free for other tasks.
Our Flybaby carrier is ideal for every season. Thanks to the breathable material and ventilated back panel, your baby stays comfortably cool in the summer. In the winter, the lightweight fabric ensures that neither you nor your baby overheat, even with additional winter clothing. The carrier can also be easily worn under a jacket to provide extra warmth.
Yes, our Flybaby carrier is designed to optimally support the hip-healthy M-position. The carrier features an adjustable seat to ensure your baby sits comfortably and securely in a healthy position. The Flybaby carrier promotes the M-position, where the knees are slightly higher than the bottom, which helps support hip development. Our carriers have also been tested and recommended by the International Hip Dysplasia Institute. You can find more information about hip health here.
It’s normal for some babies to need time to get used to being carried. Here are some tips that may help:
• Use the carrier initially in a familiar environment.
• Start slowly and gradually increase the carrying time.
• Try different times of day when your baby is more relaxed.
• Gentle movements, like walking or rocking, can be soothing.
• Distractions with toys or soft music can help.
If these tips don’t work, a baby wearing consultation might be beneficial. Feel free to contact us for further support here.
Light marks from the carrier on the thighs are normal and nothing to worry about. They are similar to the impressions left by tight jeans behind the knees or from a hammock and are usually normal and harmless. Some babies may develop blue feet, which is often related to their low blood pressure while asleep. If you have concerns about circulation or other health issues, we recommend discussing them with your pediatrician.
Care
Yes, the Flybaby baby carrier can be washed in the washing machine on the hand wash programme with mild detergent. We recommend washing the baby carrier in a laundry bag. Do not tumble dry or iron.
Production
Our Flybaby Carrier is made from recycled polyester yarn, which is OEKO-TEX® STANDARD 100 certified. Because we do not mix the material with other fibers and have no rigid material bonds, it can be cleanly recycled at the end of its life cycle. Our cradle-to-cradle approach, where no adhesives or other harmful materials are used, ensures that our baby carrier is not only beneficial for your child, but also for our environment.
We take great pride in the fact that our Flybaby baby carriers are manufactured in environmentally friendly production facilities with the utmost care and attention to detail, with safety as our top priority. Our production has access to state-of-the-art technology and a highly skilled workforce, ensuring the highest quality standards. The production facility covers almost all of its electricity and heat requirements from sustainable alternative energy sources. The heat supply uses regional geothermal resources. Photovoltaics and wind power are used for the electricity supply and, since 2017, our own hydroelectric power plant has even been producing surplus electricity that is fed into the grid. In addition, we source our yarn from renowned European suppliers who ensure that our materials meet the highest safety and quality standards. Our supply chain is secure and we take all necessary precautions to ensure that our products are delivered safely and efficiently.
Shop
Yes, you can try on the Flybaby carrier at home. Please ensure that the carrier is clean, unwashed, and in perfect condition if you plan to return it. Also, keep in mind that return shipping costs will apply. As a small company, returns can be an additional effort for us.
To return your Flybaby carrier, please use our returns portal. Simply visit our refund policy page and follow the instructions.
Yes, we think a Flybaby gift voucher is a great idea! We offer gift vouchers indifferent scales. We wish you lots of joy in giving it as a gift!
As a recognition of the important work of midwives and babywearing consultants, we offer exclusive benefits through our Flybaby Pro program. If you register as a professional and upload your certificate, you will receive further information and special offers promptly. Please visit our Flybaby pro page for more details.
For deliveries outside the EU, customs fees and import duties may apply, which must be paid by the recipient. These costs are determined by the customs authorities of the destination country and are beyond our control. We recommend checking the potential fees before placing your order to avoid any surprises.